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Delivery & DOA Policy

Mainland UK Delivery (Livestock) £14.99 Flat rate, per order / **FREE Livestock Delivery for website orders £200+

Royal Mail Special Delivery, Next Day by 1pm

Dispatch Days: Monday-Thursday, excl. Bank Holidays. Order by 11pm for Next Day dispatch!

Same day dispatch may be possible by prior arrangement; before ordering, please contact us before 2:00pm Mon-Thurs & we'll let you know if we can facilitate this.

With the exception of unsuitable weather conditions, postal delays, annual leave & Bank Holidays, we're unable to hold orders beyond 5 working days. We reserve the right to postpone dispatch should we deem necessary for welfare of livestock.

Exclusions: Northern Ireland, Republic of Ireland, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, PO BOX & other non-Mainland UK addresses.

Packaging: We use premium materials & a trusted technique to minimise risk to livestock during transit. Coral is carefully packaged in leak-proof containers / heat-sealed bags covered in thermal wrap with a 40+hr heat pack (as required) within a strong, insulated 100% recyclable polybox. The majority of our packaging is re-usable & recyclable, whilst keeping contents safe during transit.

Delivery Address:

PayPal Account Holders: Confirmed PayPal delivery address, stated on PayPal transaction.

No PayPal Account: Billing address, provided at checkout.

If required, please update 'Send to' address in PayPal at checkout before clicking Pay Now - as per PayPal Policy, it's not possible to amend / send to an alternative address once payment is sent.

**FREE SHIPPING automatically applies in cart for single transactions £200+, excl. delivery. Full Terms & Conditions apply.

DOA Policy (Live Arrival Guarantee)

Each coral is carefully checked & will only leave us in healthy condition. Despite our best efforts, on rare occasions & for no definitive reason, coral may perish during transit; for your peace of mind, we offer a Live Arrival Guarantee, subject to the following terms & conditions:

  •  Part of order Dead On Arrival: We'll offer a replacement if available or refund purchase price of affected coral, excluding delivery charge
  •  Complete order Dead On Arrival: We'll offer a replacement if available or issue a full refund, including delivery charge;

  • Parcel must be accepted first delivery attempt & carefully inspected without delay before opening heat-sealed packaging.
  • Any concerns, clear photos of affected item (not blurry) in original, sealed packaging must be provided within 1 hour of tracked delivery to orders@reefmachine.com
  • Affected item(s) must remain sealed & temperature acclimated whilst you await response.
  • No goods should be disposed of or returned without our prior written consent.


Observation may be required to allow recovery from shipping stress & we'll provide instructions. We may require you to return affected goods with original packaging & if necessary, will provide a pre-paid returns label; any refund will be issued within 14 days of receiving return.

  N.B. Due to the sensitive nature of goods & variables beyond our reasonable control that can adversely affect sensitive live coral, no extended warranty or guarantee is provided.

POSTAL DELAYS: Please inform us immediately via the link below; whilst we are not responsible for third party service providers, we'll do our best to help. Rest assured, your order will be covered by our Live Arrival Guarantee in the event of postal delay.

Any questions? Please visit FAQ & select 'Shipping'.​

 
 

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